Service concept
l All-round technology
l Round the clock service
l User value enhancement
l Self – value embodiment
Code of Conduct
l Integrity, punctuality, arrival on time to the problem site
l Attention to etiquette, presenting self-introduction at the first visit
l Rigorous and careful, checking out problems before solving it
l Normative and professional, operation in the standard process;
l Serious and responsible, completely solving the problem, cleaning the site before leaving.
Service Promise
l Rapid response within 30 minutes, solution providing within 2hours, arrival at customer site within 1 day;
l Customer orientation with all-round service, 100% problem solving;
l A regular visit to prevent fault and provide comprehensive system training and support.
l A regular visit to prevent fault and provide comprehensive system training and support.